Shipping policy
Shipping & Delivery
Where we ship
Canada and the United States.
Shipping cost
Shipping works differently depending on who makes the piece, so your cart may show one or both of the following.
- DealPora pieces — shipping is free, with no minimum order.
- Pieces from our partner makers — shipping is calculated at checkout and shown before you pay, because the maker ships the piece to you directly.
If your cart holds both, you'll see the two handled separately at checkout. Applicable taxes are added at checkout, and every price on the site is in Canadian dollars.
Order processing
Orders are prepared Monday to Friday. Allow 1 to 2 business days between payment and hand-off to the carrier. Orders placed on a weekend or a statutory holiday go out the next business day.
Delivery time
Count on 7 to 10 days in transit for DeelPora pieces once the parcel is handed to the carrier. For pieces shipped by a partner maker, the estimate appears at checkout alongside the rate.
These are estimates, not guarantees. Carrier volumes around the holidays, weather and customs checks can all add time.
Tracking
As soon as your order ships, we email you a tracking number. Tracking can take up to 24 hours to activate with the carrier. See Track Your Order.
Orders outside Canada
Parcels sent to the United States may be subject to customs duties and import taxes set by the destination country. These are assessed on arrival and are separate from the amount you paid us.
Shipping address
Check your address carefully before paying: apartment number, postal code, city. An incomplete address is the single biggest cause of delay. If you spot a mistake, write to us immediately from the Contact page — we can correct it as long as the parcel hasn't left.
Unclaimed or refused parcels
A parcel returned to sender because it went unclaimed will be refunded less the round-trip shipping cost. We can also reship it at your expense.
Lost or damaged parcels
If tracking hasn't moved in more than 7 business days, or if the parcel arrives damaged, write to us from the Contact page with your order number. We'll ask for photos where relevant, open an investigation with the carrier, and offer you a replacement or a refund.