Refund policy

Returns & Exchanges

If the pillow isn't right for you, you have 30 days from delivery to send it back. No reason required.

Sleep on it first

A pillow can't be judged in a shop, and it takes a few nights to know whether the height suits you. Use it properly. A return is not refused because the pillow has been slept on — that is what the 30 days are for.

Conditions

  • The pillow is free of stains, tears, odour and pet hair.
  • The original packaging is included, where you still have it.
  • The request is made within 30 days of delivery.

We can't resell a pillow that comes back soiled or damaged, so those returns can't be accepted.

How to proceed

  1. Write to us from the Contact page with your order number, and tell us whether you want a refund or a replacement.
  2. We reply within one business day with the return address and the steps to follow.
  3. Pack the pillow so it is protected and ship it with a tracking number. Keep that number until your refund arrives.

Return shipping costs

Return shipping is at your expense, unless the pillow arrived damaged or defective, or was not what you ordered. In those cases DealPora covers everything.

Refunds

The refund is issued to the original payment method within 3 to 5 business days of us receiving the return. Depending on your financial institution, it can take a further 5 to 10 business days to appear on your statement. Original shipping charges are refunded only where the error was ours.

Exchanges

The fastest route is to return the pillow for a refund and place a new order, rather than waiting for one parcel to reach us before the next goes out. If you would rather do a direct exchange, tell us and we will arrange it.

Damaged or incorrect orders

If your order arrives damaged or is not what you ordered, contact us within 7 days of delivery with photos. We send a replacement or refund you in full including shipping, and you will not pay to return anything unless we ask you to.

Cancelling an order

If your order has not shipped yet, we can cancel it and refund you in full. Once it is with the carrier it has to go through the return process.

Non-returnable

  • Requests made more than 30 days after delivery.
  • Pillows returned soiled, stained, torn or damaged after delivery.